Returns and Refunds
At Macramaze, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help. Please read our Returns and Refund Policy carefully to understand the process.
Contact Us Before Making a Return
Before returning any items, please contact us to inform us about the return. This will help us guide you through the process and ensure that everything is handled smoothly.
Refunds and Exchanges
If you change your mind and decide to cancel your order before it has been shipped, we are here to assist you with a refund. Please note that for orders paid by credit card, it may take 5 to 10 working days for the refunded amount to appear in your account. This delay is typically due to the processing times of financial institutions.
To initiate a refund for an order that has not yet been shipped, please contact our customer support team as soon as possible. We will work swiftly to process your request and begin the refund procedure. We appreciate your understanding and patience during this process.
If you have any questions or require further assistance, please do not hesitate to get in touch with our customer support team. Your satisfaction is important to us, and we are committed to making your shopping experience with us as smooth as possible.
You have the right to request an exchange within 10 days of receiving your order. To be eligible for a refund or exchange, the items you wish to return must be unused, in their original packaging, and in a resalable condition, with all labels still attached. Once we receive the returned item(s) and inspect them, we will issue a refund or credit note, as per your preference.
The cost of returning items is the responsibility of the customer unless the return is due to an error on our part. If the return is a result of our mistake (e.g., wrong item sent or item arrived damaged/faulty), we will cover the return postage costs.
Incorrect, Damaged, Faulty, or Missing Items
If the items received are not what you ordered or they are damaged, faulty, or missing, please contact us immediately. We will arrange for an exchange at our expense and refund any postage costs incurred.
Proof of Posting
We recommend obtaining proof of posting when returning items to us. We cannot be held responsible for any lost or damaged items during the return transit. In such cases, we reserve the right to charge you for any lost or damaged items.
How to Initiate a Return
To initiate a return or exchange, please follow these steps:
- Contact us within 10 days of receiving your order at email@example.com
- Provide us with the order details and reason for the return.
- Wait for our response and instructions on how to proceed.
If you have any questions or concerns about our Returns and Refund Policy, please don’t hesitate to contact us. We are here to assist you and ensure that your shopping experience with Macramaze is enjoyable and satisfying.
Thank you for shopping with us and being a valued customer!